Frequently asked questions

At DAYESHOP, we guarantee that your comfort and safety are absolute priorities. Our website is built with the highest standards of security and confidentiality to protect our users' information. When browsing our platform, you will be in a completely safe virtual environment. We use SSL (Secure Socket Layer) technology to encrypt all information, ensuring that your transactions are protected against any unauthorized access. You can shop with confidence at DAYESHOP, knowing that we are committed to protecting your privacy and security online.

Cartpanda is the payment gateway we use to carry out the entire customer payment process. Any inconsistencies or questions regarding payment, please contact us directly so we can resolve them as quickly as possible.

For the greater convenience of our customers, at DAYESHOP we provide monitoring of the entire process of your order, from making and approving payment to delivery.
Updates on your order status are sent via automatic emails. In the automatic order confirmation email from DAYESHOP, you will find the tracking code and the information necessary to track the delivery through the partner carrier's website.
Additionally, you can access the Customer Center at DAYESHOP, in the 'My Orders' section, where you will find all the information regarding your orders. It's simple and quick to check the status of each of them there."

Exchanges and Returns:

• Deadline: The deadline for returning the product is 7 working days from the date of receipt. Requests made after this period will not be accepted.
• Conditions for Return: The product must not show signs of use and must be returned with all labels and tags attached to the item (including the label with the reference code). All accessories included with the item must also be returned.
• Return Process: To start the return process, contact us via WhatsApp. Our team will provide guidance and assistance to facilitate your hassle-free return."